we want you to be confident in knowing that we’ll partner with you to get you the perfect product. If your first purchase doesn’t work out like you thought it would, there are a few things you should know.
1.You have a 30-day initial guarantee through shop-sun-joe.com Outlet. If you’re outside of that first 30 days, many of our products carry manufacturer’s warranties that can assist you.
2.You can cancel your order up until the moment that it’s shipped – after that, it’s a return.
3.We don’t have processing/restocking fees.
4.We’ll handle the shipping costs for you (unless the reason for the return is a simple change of mind, you ordered the incorrect item or you simply prefer a different item – then you pay shipping back to us). Defective items or products that are damaged during shipping will be covered at no expense to you.
FOR DEFECTIVE OR DAMAGED ITEMS
All of shop-sun-joe.com Outlet’s items are sold new-in-box unless stated, “refurbished or used”. As such, shop-sun-joe.com Outlet guarantees that your merchandise will arrive in brand-new (unless stated, “refurbished”), working condition. If damage should occur during shipping, or that a product should arrive with defects from the manufacturer, we will replace the items at no cost to you.
For defective items, if the item is found to be faulty, please request Return Merchandise Authorization within 30 days and we will send you a prepaid shipping label to cover the cost of return shipping. Please be advised that some manufacturers require us to have you contact them directly if their item is returned as defective, but we will handle this process for you whenever possible. All defective items will be inspected upon arrival. If the merchandise is found to be defective as stated, then a replacement order will be placed at no cost to you. If the item is found to be without defect, it will be returned to you at your expense. Any defects discovered outside the initial 30-day period must be handled through the manufacturer following the manufacturer’s warranty.
For items damaged in shipping, you must notify us within 7 days (to fulfill your claim, we must file a damage claim with the carrier within the first 7 days or they will refuse it). If you are present at the time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item itself). If you received or refused a damaged item, please request Return Merchandise Authorization and we will handle the damage claim with the carrier (note: this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.